HDAA Resource Area
A customer-centric organization helps customers find the right solutions for their needs. This kind of organization requir...
Tired of sky-high cloud costs? Here are some suggestions for bringing your cloud spending back down to earth.
Cloud servi...
In an IndustryVoices article, an argument is made for why Enterprise Service Management (ESM) may be having its moment in ...
One of the most common questions I hear from IT support managers is “How many analysts or technicians do I need to s...
A case is made that this metric provides the most complete look into the the perspective of your customer or client.
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A primer or reminder on the ways you can help your employees or customers get what they need more quickly and efficiently....
A company’s strategy for hiring top tech talent should be driven by improving overall business outcomes, with a focu...
