HDAA Resource Area
Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent be...
Change management is a critical component of keeping systems and applications stable in the face of continual business c...
Make sure your service delivery measures up to the needs of your organization and the expectations of your employees.
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Brief Overview of the Workshop
Join our speaker where she will talk about the Major Incident Management Process in an eas...
My current life in IT revolves around data. As a sales consultant, I am striving to ensure that people can better see an...
You can throw around all the buzzwords you want about what the future of support will look like. But when all is said an...
It is another year running past the finish line. We have had our bumps and our bruises. Hopefully, we have also had some...
