HDAA Resource Area
The CIO used to be considered the chief nerd who lacked an eye for business. As businesses rely increasingly on digital sa...
There are two key ingredients to successfully entering a new market abroad - a deep cultural understanding and a commitm...
Here is a way to assess your mission statement to ensure it acts as a north star to good outcomes for both your organiza...
At a time when budgets are being stretched thin, the needs for 24/7 IT services is growing. Managed IT services may help...
We group 10 great columns from Jeff Rumburg of MetricNet that examine some of the key performance indicators of the IT s...
The benefits of microshifts can reach far beyond maintaining staffing levels. The practice can be utilized as a way to b...
In our continuing series on shifting to a value-driven service management model, Alma Miller discusses the lessons she l...
As IT operations continue drifting into the cloud, it's important to ensure that organization personnel keep pace with...
Agile is a simple and ingenious concept through continuous incremental improvement through small and frequent releases. ...
Whereas once customer experience was something IT service and support put on the backest of backburners, the concept has...
