HDAA Support Industry Quick Statistics 2017
This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a ...
2017 HDI Technical Support Practices & Salary Report
The annual HDI Practices & Salary Report is the definitive resources for technical support professionals. These report...
HDI - The State of Technology in Technical Support
In a survey conducted by HDI in the first quarter of 2017, we asked the community for insights into service management t...
CHANGING THE CHANNEL IN TECHNICAL SUPPORT
The methods of communication we use in our everyday lives are changing, so why shouldn't the ways customers and end ...
SERVICE CATALOG SPRAWL
While service catalogs are intended to aid end users needing a service, an excessive number of catalogs in multiple loca...
IT Hardware Asset Management
Recent HDI research revealed that organizations are generally struggling with IT hardware asset management (HAM). When m...

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

DevOps Foundation®, is a registered mark of the DevOps Institute.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

KCS® is a Service Mark of the Consortium for Service Innovation™.

ITIL®, Resilia™ and Prince2® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation.

Copyright © Cobitism PTY LTD 2023