HDAA Resource Area
We’ve asked thought leaders in the IT service and support industry to share their tips on what has worked for them i...
A customer-centric organization helps customers find the right solutions for their needs. This kind of organization requir...
The workforce of today is distributed across the globe. Depending on their convenience and preference, employees work from...
Tired of sky-high cloud costs? Here are some suggestions for bringing your cloud spending back down to earth.
Cloud servi...
In an IndustryVoices article, an argument is made for why Enterprise Service Management (ESM) may be having its moment in ...
A case is made that this metric provides the most complete look into the the perspective of your customer or client.
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A primer or reminder on the ways you can help your employees or customers get what they need more quickly and efficiently....
A company’s strategy for hiring top tech talent should be driven by improving overall business outcomes, with a focu...
The war in Ukraine shows that we must remember the social contract between employers and employees. We must be there for o...
Are you coming to the party? All you must do is bring your incident, problem, or change tickets with you. I've been wo...
