HDAA Resource Area
The annual HDI Practices & Salary Report is the definitive resources for technical support professionals. These report...
In a survey conducted by HDI in the first quarter of 2017, we asked the community for insights into service management t...
The methods of communication we use in our everyday lives are changing, so why shouldn't the ways customers and end ...
While service catalogs are intended to aid end users needing a service, an excessive number of catalogs in multiple loca...
Recent HDI research revealed that organizations are generally struggling with IT hardware asset management (HAM). When m...
