HDAA Resource Area
Here’s how to improve the decision-making process to game out whether an out-of-the-box solution will improve CX and...
With the rising popularity of generative AI, such as ChatGPT, cybercriminals are likely to exploit its capabilities for co...
An argument that ITIL version 4 does IT a service by focusing on the human component of this working system.
Having a Ser...
Doug Rabold takes stock of his past year in the IT service and support industry after talking openly about being neurodive...
Here is a practical framework based on trustworthy data to ensure that the output of automation is reliable.
If you&rsquo...
Have you ever heard of PESTLE?
No not the thing you use to make a nice Guacamole with!
I'm talking about the followi...
HDI’s The State of Tech Support 2023 is an invaluable resource as you plan for an uncertain future. And it is availa...
