HDAA Resource Area
We live in a world of ongoing transformation.
While digital transformation in particular has become an unavoidable reali...
The HDI Practices & Salary Series is a tool used by technical support and service management leaders to better underst...
Technology is no longer an "add-on" to the way we work; it is the way we work. New systems and applications are ...
Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems....
2019 HDI Practices & Salary Report, Part 1 Staffing, Training and Compensation
The HDI Practices & ...
According to Accenture's 2017 Cost of Cybercrime Study, the average global cost of cybercrime increased by more than 2...
This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a ...
