HDAA Resource Area
This focus book provides a proven methodical approach to selecting the proper tools, technologies, and software necessary ...
This focus book takes you inside the on-going relationship between end-users and customer support, focusing on interacti...
Each June, HDI® invites all local chapter officers from across North America to attend an annual summit in Colorado ...
This HDI Focus Book discusses ten of the most common best practices used in technical support call monitoring programs.
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The trend today is toward globalization, 24x7 coverage, and multichannel support.
Customers want choices, flexibility,...
In this focus book we will discuss the value of soft skills training and how it can provide a positive Return on Investm...
At a recent HDI chapter meeting, several members were asked if their support centers used e-mail as a support tool.
Th...
