HDAA Resource Area
Recently a member wrote to HDAA, asking that we do some research on smart boards, as they had considered using them in the...
This article was a request from a current member, who was looking to setup a genius bar in their own organisation. HDAA we...
Subject:
Major Incident Classification
Timeline Request:
Responses collated July/Aug 2019
Request:
...
Subject:
Service Catalogue Status in Member Organisations
Timeline Request:
Responses collated July 2014
Request:
A f...
Communication is a key facet and responsibility of Support Centres. As the Single Point of Contact, keeping customers in...
Password security and policies are our first line of defence against data loss, theft or corruption. Strong password pol...
Guide: Brief discussion of factors that affect the time to fill a vacant support position.
Question:
What is the ind...
