HDAA Resource Area
The most bulletproof business continuity plan doesn't take into account the human factor of stressful, taxing events...
As AI automates much of the grunt work of the traditional IT Service Desk, Mike Hanson argues that its mission should br...
In the coming year, businesses will shift to a hybrid virtual/physical workplace for the long term, and IT service provid...
Good leaders build strong relationships with those who report to them, and that requires being open and honest in your c...
There is so much more information that can be gleaned from metrics beyond the raw numbers offered about self-help page v...
In my article, Is Your Organization Good at Getting Better?, I discussed the importance of developing the orga...
Best of HDI in 2020 - #6
During the implementation of Sherlock, the knowledge chatbot, I learned a great deal about ch...
During the coronavirus pandemic, businesses quickly saw the value in the IT service desk and ITSM software and teams. In m...
Best of HDI in 2020 - #7
If you had three wishes that would grant any IT improvements in 2020, what would they be? If ...
Best of HDI in 2020 - #8
Having led several global IT teams, I've flown around the world visiting offices from Tro...
