HDAA Resource Area
IT-business alignment essentially refers to internal organizational coordination in which IT objectives are brought in lin...
In part two of this two-part series, an experienced IT analyst and former licensed therapist describes the key ingredien...
It's important for IT service and support pros to know they are in a relationship with their client, and that often ...
We recently spoke with Marni Casanova, Senior Director, Technology Service Operations at T-Mobile; she is part of HDI'...
Cybersecurity pros are in high demand, but you don't necessarily need to drop everything and go back to school to b...
Accelerated moves to the cloud made sense at the height of the pandemic -- organizations may face different concerns in th...
A poignant movie distills an important lesson for one IT service and support industry road warrior, and causes him to re...
COVID-19 has given rise to a slew of new trends in onboarding, offboarding, remote work, and disaster recovery plan creati...
On the surface, it would seem the two concepts are diametrically opposed. However, as both have evolved and been integra...
Bad service calls become the stuff of internet legend, and they should be avoided at all costs. Here's an argument f...
