HDAA Resource Area
I may be showing my age, but it wasnt that long ago we had phone books, and answering machines and phones came in sizes ra...
Good morning, good evening, good day. My name is Scott Ersatz and today I will be talking about the topic of managing dif...
Have you ever heard of PESTLE?
No not the thing you use to make a nice Guacamole with!
I'm talking about the followi...
Good morning, good evening, good day, and welcome to our podcast. My name is Scott Ersatz and today we will be discussin...
Good morning, good evening, good day, and welcome to our podcast. My name is Scott Ersatz, and today we will be covering ...
"How to Measure the Success of Your Service Desk"
What are the first steps to Measure the Success of Your Serv...
Cyber security service desk
Well, hello there and welcome to our podcast. My name is Scott Ersatz, and today we will b...
A self-service portal for a service desk can provide numerous benefits for both the organization and its users.
For the o...
Hey, what's going on guys? My name is Scott Ersatz, and welcome to an updater relating to some ...
In preparation for Service Management World in Orlando mid-November, HDI thought leader Doug Rabold reflects on the new la...
