"You Must Accept and Adapt to Change."
We ask five questions of NJ Robinson, who serves as Deputy Director of the 794th Communications Squadron of the United S...
Why IT Roles Are Broadening
The world of IT is constantly evolving and with it, IT positions. However, there's no one path that will suit all or...
7 Reasons Why Businesses Should Use Managed IT Services
At a time when budgets are being stretched thin, the needs for 24/7 IT services is growing. Managed IT services may help...
Why You Must Kill Your VPN to Support Remote Work
Organizations must overcome the limitations of VPNs to become true digital businesses and rethink how they can better su...
Introducing Cloud Contact Center, Enterprise Style
Experts predicted that it would take some time for the industry to adopt cloud technology because of initial limitations...
10 Metrics That Matter for IT Service and Support
We group 10 great columns from Jeff Rumburg of MetricNet that examine some of the key performance indicators of the IT s...
One IT Service Vet's Advice? "Listen. A lot."
We ask five questions of Lisa Kemp Jones, who leads the Customer Engagement unit of IT Services at UCLA and is part of H...
Why Scheduling Microshifts Should Be Part of Your Employee Engagement Strategy
The benefits of microshifts can reach far beyond maintaining staffing levels. The practice can be utilized as a way to b...
Desktop Support Workforce Planning Calculator
It covers the yearly staffing requirements and takes parameters such as travel time into account. HDAA Tool - Desktop ...
Workforce Planning Calculator (Service/Support Desk)
This workforce planning calculator and rostering tool was developed by HDAA to assist members with these important functio...

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