HDAA Resource Area
The modern organization needs to provide a reliable, secure way for customers, vendors, and remote employees to both acces...
People on the autistic spectrum are starting to be directed towards jobs in the technology field because of their abilit...
A few months ago, I held the last all hands meeting I would ever host as Senior Director of IT at Verizon Media. In this...
Cost per unit is a common metric throughout our economy. Many of you know the cost of a gallon of gas, or the cost for a...
It's deployment day. It's Monday. It's 9:00 AM.
You've just built and deployed a kickass application t...
In the tech community, there's a standing joke that, if you ask four data scientists what the meaning of artificial ...
Communication. It is one of the most important skills we need, yet many of us often fail. Why is that? There are man...
The technical support and service management industry is a community of people dedicated to their craft, who strive for ex...
Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent be...
Over the years, I have worked in a variety of service management roles with a people who have a wide diversity of skills...
