HDAA Resource Area
In The Foundation of a Team, I focused on the importance of strong trust and respect as the foundation of every successf...
It can be a challenge to find professionals that have the right mix of technical and customer service skills to be succe...
5 Tips for Automation
Remember that automation is about better business outcomes not just adding technology. It'...
The recipe for great IT services has always been a combination of people, processes, and technology. With the increased ...
Today, I'm sharing a recent question from Connect about First Contact Resolution and my response.
Q: Hi all. I...
Q: Hi all. I...
It's no secret that ITIL® 4 (no "v") is out. The Foundation book is publicly available from AXEL...
It's been said that "HR is the new IT." This generally refers to a common direction towards building HR so...
